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Position: Financial Aid Counselor

Reports to:  Director of Financial Aid/VP of Enrollment, Institutional Advancement, & Marketing

Position Summary: The Financial Aid Counselor provides comprehensive financial aid counseling and advising prospective and current students and their families. This position plays a crucial role in assisting students in maximizing their financial aid eligibility and understanding the financial aid process and their responsibilities.

Primary Responsibilities: 

  • Provide individualized financial aid counseling to prospective and current students, including one-on-one meetings, workshops, and presentations.
  • Assist students in completing the Free Application for Federal Student Aid (FAFSA) and other financial aid forms.
  • Evaluate students’ financial aid eligibility based on federal, state, and institutional criteria.
  • Advise students on various financial aid options, including scholarships, grants, loans, and work-study programs.
  • Act as a liaison with the College’s third-party vendor to process and award financial aid packages to eligible students.
  • Monitor student compliance with financial aid regulations and requirements.
  • Resolve financial aid-related inquiries and problems.
  • Maintains tuition remission records.
  • Maintain accurate and up-to-date financial aid records.

Experience:

  • Bachelor’s degree required.
  • Master’s degree in counseling, education, or a related field preferred.
  • Minimum of two years of experience in financial aid counseling or a related field.
  • Knowledge of federal, state, and institutional financial aid regulations.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time management skills.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office Suite.
  • Prior use of Jenzabar and PowerFAIDS desired, but not required.

Skills and Abilities: 

  • Ensure accuracy in reviewing and processing financial aid applications, verify information, and determining eligibility.
  • Ability to manage multiple tasks, deadlines, and responsibilities efficiently.
  • Provide a high-quality service to students and families, ensuring a positive experience throughout the financial aid process.
  • Ability to handle difficult situations and resolve conflicts with tact and professionalism.
  • Maintaining the confidentiality of student information and financial records.
  • Maintain accurate and organized records of financial aid applications, awards, and correspondence.
  • Ability to explain complex financial concepts and procedures to students, parents, and colleagues clearly and concisely.
  • Familiarity with federal financial aid programs like FAFSA, Pell Grants, and student loans, as well as state-specific aid programs.

Please use the link below to access Keystone’s employment portal:

Click search positions → Financial Aid Counselor → Apply for the Financial Aid Counselor position

 

 

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